Electromechanical Field Service Technician [FST - Boston, MA]

About the role

Electromechanical Field Service Technicians perform preventative and reactive maintenance on a variety of electromechanical equipment inside big-box retail stores. Technicians work out of their home and respond to all service calls as scheduled by their District Service Manager (DSM). Equipment type and response times vary depending on customer and company needs.

Responsibilities

• Perform billable work by maintaining, troubleshooting, and servicing equipment.
• Abide by all OSHA, customer, and DOC safety regulations, including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through a handheld device.
• Perform cost-effective service and repairs while maintaining quality.
• Seek out technical support while onsite to avoid prolonged repair times.
• Be available via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for repairs.
• Maintain and organize inventory for quick access during jobs.
• Arrive at jobs on-time and prepared with tools, instructions, parts, and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• Evaluate preventable service problems at customer locations and educate or make recommendations to the customer as directed by the DSM.
• Other duties as needed.

Requirements

• High school diploma or GED required.
• Minimum two years of equipment repair experience or a combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Proficiency in computer applications, including Microsoft Office and call management software.
• Knowledge and understanding of safety regulations related to equipment repair.
• Strong organization skills; self-motivated and detail-oriented.
• Valid driver’s license, good driving record, and proof of insurance.
• Satisfactory background check is required.
• Maintain a professional appearance, behavior, and a positive attitude.
• Strong written, verbal, and electronic communication skills.

Working Conditions

• Work independently with minimal supervision.
• Ability to stand, bend, and drive for extended periods of time.
• Lift up to 50 lbs and work at heights of more than 6 ft.