Electromechanical Field Service Technician [FST - Albuquerque]

About the role

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1,500 stores across the U.S., our full-certified technicians provide support and repair solutions designed to extend the life of customer equipment, reducing downtime and minimizing impact on customers’ bottom lines.

Essential Functions

• Perform billable work by maintaining, troubleshooting, and servicing equipment
• Abide by all OSHA, customer, and DOC safety regulations including PPE requirements
• Respond to all service calls within customer expectations and DOC requirements
• Provide all required documentation via handheld device
• Perform cost-effective service and repairs while maintaining quality
• Seek out technical support onsite to avoid prolonging repair time
• Be available via phone for reactive service repairs unless otherwise approved
• Order correct parts needed for repairs
• Maintain organized onsite inventory for quick part retrieval
• Arrive to jobs on time and prepared with tools, instructions, parts, and safety equipment
• Travel to and from customer locations
• Perform inventory reconciliation accurately and as scheduled
• Return parts as requested, following instructions and in a timely fashion
• Evaluate preventable service problems at customer locations and educate or make recommendations to customers as directed by DSM
• Perform other duties as needed

Requirements

• High school diploma or GED required
• Minimum two years of equipment repair experience or combination of training and experience
• Strong electrical and mechanical knowledge; ability to read and understand schematics
• Proficiency with computer applications including Microsoft Office and call management software
• Knowledge of safety regulations related to equipment repair
• Strong organization skills; self-motivated and detail-oriented
• Valid driver’s license and good driving record with proof of insurance
• Satisfactory background check required
• Maintain professional appearance, behavior, and positive attitude
• Strong written, verbal, and electronic communication skills
• Ability to perform other duties as needed

Working Conditions

• Work independently with minimal supervision
• Ability to stand, bend, and drive for extended periods
• Ability to lift up to 50 lbs
• Ability to work at heights of more than 6 ft