Electrical Support Engineer - Critical Power Systems

About the role

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team. We’re looking for a motivated Electrical Support Engineer to serve as the technical support interface between external customers—including installers, engineers, integrators, owners, and maintenance electricians—and Trystar, as well as internal teams such as Sales, Customer Experience, Engineering, Operations, and Quality.

Based at our Faribault, MN office, this role routinely utilizes troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. You will closely collaborate with other technical support team members across Trystar sites and with the field service team.

Our cutting-edge headquarters is partially solar and wind powered by our own microgrid. We value safety, integrity, customer focus, teamwork, and continuous improvement.

Responsibilities

• Receive support requests via phone, email, and website
• Provide real-time support for installers, contractors, and maintenance personnel
• Manage support tickets utilizing SalesForce Service Cloud case management systems
• Become familiar with a broad array of product types across Trystar’s expanding portfolio
• Regularly collaborate with Subject Matter Experts and Engineering for each product series
• Assess, build, compile, and organize support library resources
• Coordinate with, provide regular direction, and remote support to field service technicians and engineers—both direct and third-party resources—in preparation for and while at the job site
• Occasional travel or after-hours/weekend support required (less than 20% travel expected)

Requirements

• BS in Electrical Engineering, with a specialty in Power Engineering
• 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters, and battery energy storage systems
• Strong working knowledge of NEC and UL standards: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA 101, UL 891, UL 924, UL 1008, UL 1558, UL 1741
• Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications, and manuals
• Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
• Relentless customer focus and drive to serve the customer
• Established skills in real-time troubleshooting, fault isolation methods, and problem-solving
• Familiarity with construction documents processes, construction sites, and/or industrial processes as they relate to power generation, backup, and distribution
• Experience working within CRM, ERP, Excel, Word, and other common business software tools