Electrical Services Coordinator I-Sr

About the role

This position is posted until filled. The department is Customer Interconnection.

Essential Duties And Responsibilities

• Interviews customers to acquire essential and necessary information for service orders, and offers suggestions, ideas, and/or options to ensure customers receive information pertinent to their utility needs.
• Proficiently takes New Service Delivery calls through the Electric Service Coordinator phone line to meet department goals and call handling expectations.
• Proficiently sets up service requests for new installations, removals, and relocations, utilizing and complying with all departmental processes and systems.
• Processes electric permit information into the NSD Permit Database and NSD applications systems and continues the process by creating the appropriate inspections and orders, in a timely and accurate manner.
• Looks for opportunities, facilitates continuous improvement efforts by making recommendations for improving procedures.
• Makes sure to monitor and/or provide timely and accurate information to internal and external customers on new service requests with little or no supervision or guidance.
• Relays service inspection information as identified by the inspector to address customer questions, and concerns regarding the results with little or no guidance.
• Verifies applicable/appropriate billing records and processing (e.g. monthly/quarterly reporting) with little or no supervision or guidance.
• Collaborates with internal and external customers to verify service order information ensuring billing accuracy.
• Schedules through various applications and dispatches of crews for new service delivery, outage information, disconnect/reconnects, processing electrical waivers and opening of equipment and/or services requests with little or no supervision or guidance.
• May assume role as lead to other Electric Service Coordinators if shows proficiency to do so.
• Completes PNM required safety courses, and have a full understanding and working knowledge of PNM policies and procedures.
• Collaborates with internal and external customers to verify service order information ensuring billing accuracy.
• Assigns work activities and audit scheduling through various applications and dispatching of crews for new service delivery, outage information, disconnect/reconnects, processing electrical waivers and opening of equipment and/or services requests without guidance.

Qualifications

• High school diploma or general education degree (GED) with three to five years of experience, or equivalent combination of education and/or experience related to the discipline.
• In depth knowledge of PNM NM Banner and Microsoft Office applications.
• New Service Delivery experience preferred.