Electrical Service Team Leader - Sign-On Bonus up to $3,500!!

About Us

Hiller is a family-owned residential home service company with 17 locations across 4 states, offering a 100% satisfaction guarantee. With over 34 years in business, we pride ourselves on our care-driven culture, team of over 850 employees, and a fleet of more than 600 vehicles.

Why Join Hiller

• Family-owned and care-focused culture
• Healthy work/life balance
• Established career paths and advancement opportunities
• Year-round work – no layoffs
• 401k plan with company match
• Employee referral program
• Regular performance reviews
• Paid training in our state-of-the-art facility
• Comprehensive benefits:
  • Medical, dental, and vision insurance
  • Long- and short-term disability
  • Company-paid $50,000 life insurance
  • Company-paid vacation
  • Paid holidays
  • Medical flex spending accounts – family care

Responsibilities

• Provide electrical service and/or repair to customer units as needed.
• Coordinate with utility service providers (NES, MTEMC, CEMC, etc.) and local code officials to ensure proper guidelines are established.
• Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
• Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.
• Submit purchase orders to dispatch or other designated purchasing team administrators.
• Facilitate rescheduling of customer appointments if a call is not completed.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked, and accurately inventoried.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have electrical services before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage operational metrics including average invoice total, callback ratios, and labor margins.
• Train, coach, and mentor technicians and apprentices.
• Investigate any reported safety issues.
• Support manager as a resource who can make decisions on behalf of the company for the technician team.
• Perform other duties as assigned.

Requirements

• State Electrical License preferred.
• High School diploma or GED required.
• Minimum of four years’ experience preferred in installation, maintenance, troubleshooting, and correcting diverse electrical service issues.
• Valid driver’s license and approved to drive by Company’s insurance carrier.
• Highly organized with good attention to detail and follow-through.
• Good analytical skills with the ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with a desire to exceed customer expectations.
• Ability to function in a team environment.
• Proficient in using a computer tablet, smartphone, and reading a map or following GPS.

Physical Requirements

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs.
• Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Often work in tight spaces such as attics and/or crawlspaces.
• Able to lift 50 pounds with the ability to push, pull, carry, or maneuver heavier items.
• Occasionally work from heights up to 15 feet above ground.
• Able to carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a co-worker on most jobs.
• Good visual acuity.

Pay

$25 - $35 an hour