Electrical Service Manager I

About the role

The Electrical Services Manager 1 plays a crucial role in providing administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders.

Responsibilities

• Manage all aspects of project documentation including submittals, RFIs, and project meeting minutes.
• Supervise and direct overall work activities as assigned by the Electrical Services Manager.
• Prepare a complete estimate, budget for the service contract, project, or service call with a detailed review of client requirements.
• Manage scopes of work within service contracts, including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts as required, and repair or renovation work as requested.
• Support team projects based on the complexity of individual projects and additional support required.
• Understand terms and rates with clients for facilitating and sustaining service accounts.
• Schedule regular visits with Electrical Services Managers for sustaining service accounts to assure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within the boundaries of corporate policy.
• Maintain a complete knowledge of the status of all projects.
• Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer.
• Cook up and coordinate efforts with Business Development Group.
• Monitor overall quantity and quality of work performed by service drivers and support personnel.
• Execute organization's programs, policies, standards, and procedures consistent with corporate.
• Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.

Requirements

• Proficient technical and customer service skills.
• Able to meet deadlines and work within budgets.
• Extensive knowledge of safety protocols and procedures.
• Must be able to apply innovative and effective management techniques to maximize employee performance.
• Committed to working in a team atmosphere.
• Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred.
• Advanced skills in Excel.
• Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.
• Able to prioritize and manage multiple tasks, changing priorities as necessary.
• Effective oral and written communication skills as required for the position.
• Ability to be self-motivated, proactive, and an effective team player.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.

Qualifications

• Minimum 3 years’ experience in a project management, service management, or facility management role.
• Demonstrated experience in promoting and selling service contracts to serve client needs.

Skills

• Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred.
• Advanced skills in Excel.
• Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.

Benefits

• ESOP – Employee Stock Ownership
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation