Electrical Mission Critical Service Technician

About the role

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. This role supports colocation, hyperscale, enterprise, and edge data centers by executing disciplined preventive, corrective, and condition-based maintenance on mission-critical cooling and mechanical systems.

The Electrical - Mission Critical Services Technician is responsible for maintaining, troubleshooting, pre-commissioning, and servicing electrical equipment and systems that directly support data center uptime and reliability. Unlike traditional comfort-cooling roles, this position operates in high-availability environments where procedural compliance, redundancy awareness, and precision execution are mandatory.

Responsibilities

Key responsibilities include:

• Perform preventive and corrective maintenance on data center mechanical systems, including switchgear, distribution, battery systems, rectifiers, inverters, UPS systems, general building electrical, and variable frequency drives.
• Execute work through our field management system using approved MOPs, SOPs, and change-management processes.
• Maintain system redundancy and awareness of upstream and downstream impacts.
• Respond to alarms, degraded performance, and emergency service calls per SLA.
• Document all work, readings, inspections, and system conditions accurately.
• Follow strict safety protocols (LOTO, PPE, site rules, confined space, etc.).
• Participate in on-call rotations and scheduled maintenance windows.
• Complete required overall company and data center specific training via Upchurch University LMS DC|MC program.

Level Differentiation & Expectations

The role has three levels of differentiation:

• Level I – Foundational Mission Critical Technician: Primary Focus: Execution, safety, learning. Performs PM and basic CM tasks under supervision.
• Level II – Intermediate Mission Critical Technician: Primary Focus: Independent execution, troubleshooting. Independently performs PM and CM on assigned systems.
• Level III – Senior / Lead Mission Critical Technician: Primary Focus: System ownership, leadership, reliability. Serves as technical authority for assigned mechanical systems.

Qualifications

Requirements include:

• High school diploma or equivalent; technical/vocational training preferred.
• EPA Section 608 Certification (Universal or applicable type).
• Ability to read electrical one-lines, electrical panel schedules, OEM documentation, and MOPs and SOPs.
• Valid driver’s license.
• Ability to work in live critical environments.
• Willingness to travel to support service region.

Preferred qualifications include:

• Medium voltage switchgear experience.
• UPS and battery service experience.
• BAS, BMS, and EPMS familiarity.
• OEM certifications.
• OSHA 10 or 30.
• Experience in data centers, hospitals, or industrial facilities.

Physical & Work Environment

The role requires:

• Lifting up to 50 lbs.
• Working in raised-floor environments, rooftops, and equipment rooms.
• Exposure to noise, airflow, and operational equipment.
• Ability to work nights, weekends, and on-call rotations.

Career Progression

Upchurch intentionally designed this role as a progressive technician pathway, supported by:

• Upchurch University mission-critical curriculum.
• OEM training and certification.
• Defined advancement from Level I → II → III.
• Expansion into: Lead Technician, SME, Service Manager, Integrated Systems Operations roles.

Benefits

Upchurch offers:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.