Electrical Fleet Support Engineer (Converter subsystem)

Roles and Responsibilities

• Lead and support resolution of service cases involving wind turbine electrical subsystems.
• Troubleshoot and help resolve complex field issues impacting turbine reliability and availability.
• Perform and support root cause analysis (RCA) and corrective actions for recurring technical problems.
• Partner with Services and Fleet Performance teams to deliver high-quality, timely case dispositions.
• Support spare parts evaluations and part replacement dispositions at wind sites and manufacturing locations.
• Provide engineering support for non-conformance, product quality, and manufacturing-related issues.
• Cook up with subsystem design teams to ensure field issues are addressed effectively and lessons learned are captured.
• Support updates to electrical schematics, BOMs, components, installation procedures, and related designs.
• Contribute to continuous improvement efforts that enhance safety, quality, reliability, and fleet performance.

Operation

• Self-management of daily operations to achieve on-time priorities scheduled with the technical leader. Accountable of the resolution of service cases.
• Work closely with internal customers, fleet support teams, and systems engineering on fleet issues and improvement determinations.

Required Qualifications

• Bachelor’s degree in electrical engineering or related field with at least 6 years of experience in AC/DC power conversion design including electromechanical, electrical, PCBA and/or firmware.
• With a target of at least 2-3 years experience supporting electrical systems, troubleshooting field issues, or working in a service engineering environment.
• Experience in wind, power generation, manufacturing, or other industrial environments.
• Able to travel to wind farms and climb turbines.

Desired Characteristics

• Hands-on approach to solving field and product issues.
• Strong sense of urgency and ability to manage multiple service priorities.
• Experience supporting part replacement decisions, spare parts disposition, or fleet reliability improvements.
• Effective communicator who can work across technical and operational teams.
• Product Life Cycle-Management (PLM) expertise
• Able to work independently
• Business acumen and customer focus.
• Strong interpersonal skills including ownership, self-motivation, problem solving, analytical, team player, communication skills, attention to detail, and ability to develop relationships.
• Strong knowledge and design experience on power electronics and power converters.
• Strong problem-solving skills with experience in root cause analysis and technical issue resolution.
• Able to work cross-functionally with engineering, manufacturing, and service teams.
• Familiarity with electrical schematics, components, and BOMs.
• Fluent in English (spoken and written).