Electric Power Generator Service Technician

About the role

We are looking for an ELECTRIC POWER GENERATOR (EPG) SERVICE TECHNICIAN to join our growing operations at Louisiana Cat. This position will be based out of Bossier City, LA.

Responsibilities

• Diagnose, troubleshoot, repair, and perform preventative maintenance on diesel and natural gas engines, generators, controls, automatic transfer switches, paralleling switchgear, and fuel supply systems.
• Create, track, and formalize work order documents on our Caterpillar customer service report software systems.
• Promote the Louisiana Cat brand by maintaining a standard of excellence in all that you do.
• Understand Caterpillar exchange parts process and financial cost analysis of repairs for our customers.
• Demonstrate an understanding of single phase and three phase circuit theory and AC/DC circuit theory as well as proficient in the use of test equipment.
• Promote positive customer service according to Caterpillar and Louisiana Cat expectations with customers and management team.

Requirements

• High School Diploma or (GED) equivalent
• Strong mechanical aptitude
• Basic computer skills including typing, MS Word, MS Excel, and MS Outlook
• 2+ more years of previous hands-on electrical diagnostics and troubleshooting experience working on 8.5kW 2,500kW diesel and natural gas powered generators, ATSs, and Paralleling Switchgear
• Commercial / industrial electrical, and / or controls experience
• Strong heavy equipment engine experience
• Prior experience with Rental Equipment will be considered
• Must own required tool inventory

Qualifications

• Must have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

Skills

• Understanding of single phase and three phase circuit theory and AC/DC circuit theory
• Proficient in the use of test equipment
• Positive customer service skills
• Professional demeanor and always "safety-first" mentality every hour of every day

Benefits

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

Schedule

Work Shift: 40+ hours weekly; requires working hours in addition to normal work schedule for customer emergency calls or routine services (specifics will be discussed during interviews).

Occasional overnight travel may be expected.