Election Customer IT Support Specialist

About the role

Greene Resources is seeking an Election Customer IT Support Specialist to join a growing and dynamic team, supporting county and city election officials with election information, databases, voting-system materials, ballot creation, testing, troubleshooting, customer support, documentation, training, and coordination to meet election deadlines.

Responsibilities

• Work with county and city election officials to prepare election information, databases, and voting-system materials.
• Create ballot layouts and generate print-ready ballot PDFs using election software.
• Review ballot content, data, and configurations for accuracy before production or delivery.
• Test election software, ballot files, and voting equipment; identify and resolve errors.
• Troubleshoot software, data, configuration, and equipment issues.
• Support customers by phone, remotely, and on-site.
• Document work, maintain accurate records, and follow quality-control procedures.
• Create instructions and training materials and help train election officials.
• Coordinate with team members to meet election deadlines.

Requirements

• Ability to drive between the New Bern and Raleigh offices and travel to customer sites as needed.
• Experience supporting or training customers is helpful.
• Election or government experience is welcome but not required.
• Proficiency with Microsoft Excel and Adobe Acrobat.
• Ability to troubleshoot technical issues and learn specialized software.
• Strong customer service, communication, proofreading, and documentation skills.
• Ability to handle confidential information and meet deadlines.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Previous experience with IT systems, databases, spreadsheets, or detailed data workflows.

Benefits

• Health and dental insurance
• Short-term disability and life insurance
• 401(k)
• Paid time off

Pay

$55,000 to $60,000 annually

Schedule

Monday - Friday, 8:30am to 5:00pm