ELDC - Case Manager (Drop-in)

About the Role

The Drop-In Program Case Manager is a part-time position working primarily with single individuals eligible to utilize and those utilizing the Loudoun Homeless Services Center (LHSC) Drop-In Program. The hours for this position are Saturdays, 8am - 5pm and Sundays, 8am-5pm. The Drop-In Case Manager will welcome all clients with dignity and respect and will work to form trusting relationships with clients geared toward helping each client identify and achieve their goals.

The Case Manager will support the delivery of low-barrier, Housing First, housing-focused services utilizing a trauma-informed approach. Day to day responsibilities include assisting clients in utilizing Drop-In services and ensuring the space is safe and welcoming for all. Additionally, the Case Manager will engage in relational and responsive case management services geared toward connecting clients to services and resources specific to their needs and goals.

Responsibilities

• Ensure each client feels safe and welcome in the Drop-In program and that each client has access to drop in services and that basic needs are met during their visit.
• Work to ensure those individuals eligible to utilize the Drop-In Program are aware of the resource and the benefits of utilizing the program.
• Provide relational and responsive case management services to clients, helping to connect clients to community services and resources including shelter, health and mental health services, public benefits, employment, etc.
• Develop Housing First focused service plans individualized to the client's unique housing needs, and assist each client through the housing location process.
• Complete any relevant assessments or referrals to support the client's goals and needs.
• Empathetically and firmly address and de-escalate any safety issues that may arise during the client's visit to the Drop-In Program.
• Assist clients in securing needed or requested basic needs items and services such as clothing, employment opportunities, benefits, health resources, employment, childcare, educational resources, etc.
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies to ensure clients receive needed services in a timely manner.
• Document contact with all clients in a timely manner (within 24 hours) using internal tracking methods, client files and HMIS as required.
• Develop and facilitate trainings and workshops for clients on topics including but not limited to budgeting, self-care, seeking employment, mental health, etc.

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 1+ years of street outreach/case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver's License and reliable transportation
• Ability to Drive a 15-passenger van
• Willingness to work evenings and weekends when needed

Preferred Qualifications

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
• Experience with providing services to clients experiencing homelessness, Mental Health or substance abuse issues
• Experience utilizing the Homeless Management Information System (HMIS)

Physical Requirements

Annual TB Test is required. Ability to sit or stand for long periods. Ability to lift items weighing 10-20 pounds.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Employee Engagement Events