El Mirage Overnight Team Lead

About the role

We're seeking a dynamic Retail Team Lead to join our fast-paced and thriving dispensary. As a leader in the cannabis industry, we prioritize exceptional customer service and product knowledge, making this role crucial in ensuring our team delivers an unparalleled experience to every customer.

Responsibilities

• Assist the Store Manager and Assistant Store Manager in overseeing and ensuring all staff adhere to state rules and regulations while following all company policies and procedures
• Supervise, manage, and direct the activities of sales associates including breaks and shift changes
• Manage and inspire staff to deliver the highest levels of customer service and satisfaction
• Ensure staff members remain in compliance with applicable local, state/provincial, and federal laws and regulations
• Assist with customer service and ensure customer satisfaction
• Facilitate money drops and replenish change when necessary
• Maintain in-depth knowledge of all strains and products within the dispensaries' inventory, as well as industry-wide product knowledge and trends
• Assist in training new employees to follow standard operating procedures and scheduled shifts
• Provide Spring Big assistance and manual discounts as needed
• Help maintain the flow of the sales floor, host if needed, and place people in their proper roles
• Assist Inventory Team in moving products and stocking sales floor as needed

Directly reports to the Store Manager and Assistant Store Manager.

Requirements

• Excellent managerial and supervisory skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• High school diploma or equivalent preferred
• At least two years of supervisory experience preferred
• Hold a valid Facility Agent Card with Arizona Department of Health Services
• All applicants must be at least 21 years old, pass a standard background check, and undergo a fingerprint background check

Benefits

• Employee discounts and samples
• Continued education opportunities
• Growth potential within the company
• Health, dental, and vision insurance

Pay

Starting $19 + shared tip pool

Schedule

5 days on, 8-hour shifts with 2 days off. Shifts included: 9:00 p.m. - 5:00 a.m., 10:00 p.m. - 6:00 a.m., 11:00 p.m. - 7:00 a.m.