EI - Customer Service Associate

Location: Dallas, TX or Morganton, NC (supports West region)

Responsibilities

• Receives and processes customer orders; follows up and ensures shipment date is communicated and met.
• Works with the Supply Chain group on shortages/outages and communicates to the customer accordingly.
• Responds to customers on pricing, formula codes and other customer requests.
• Maintains and/or balances inventory‑related accounts; manages and maintains on‑hand inventory at 3rd‑party warehouses.
• Runs customer and sales reports; invoices month‑end consumption and maintains accurate on‑hand inventories.
• Assists in training new customer service associates and other support employees; acts as an internal/external resource for questions, research, etc.
• Performs all Customer Service Associate job responsibilities in an independent manner.
• Responsible for domestic and international accounts.
• Performs month‑end closures.
• Issues credits and invoices to customers.
• Takes ownership of problems and customer issues, working independently to resolve them.
• Collaborates with other Siegwerk employees in various departments to resolve issues.
• Maintains a positive and professional attitude with internal and external customers.
• Promptly reports safety, environmental, and compliance concerns, including incidents, near misses, and spills.
• Participates in training, inspections, audits, emergency response, and continuous improvement efforts.
• Other duties as assigned.

Required Skills/Abilities

• Excellent working knowledge of Microsoft Excel.
• SAP knowledge (a plus).
• Expertise in management of consignment inventories; accounting fundamentals (strongly preferred).
• Previous manufacturing experience and knowledge of logistics.
• Knowledge of ink systems (a plus).
• Self‑starter with ability to multitask in a fast‑paced manufacturing environment.
• Excellent communication, organizational, and teamwork abilities.
• Ability to work independently with little supervision and as an excellent team player.

Education and Experience

• One‑year certificate from college or technical school with related experience, or equivalent combination of education and experience.
• Previous work experience in a service capacity (required).
• 3–5 years of related experience.