EHS Application Admin

Responsibilities

• Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Manage backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Project Management

• Act as Project Manager (as required).
• Define Project Scope, KPIs, Project Schedule, Resource Requirements.
• Develop communication plans and deliver project updates to various stakeholders.

Business Analysis

• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the entity and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation

• Work with applicable workgroups and program leads to develop a training program.
• Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
• Facilitate training sessions to ensure effective knowledge transfer.

Qualifications

• 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
• Experience administering enterprise or business applications (such as CRM, CPM, ERP, EPM, ESM, HCM/HRIS, ITSM, PLM, SCM, WFM, EHSMS and WMS systems) for a large organization.
• Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow, Freshservice, or Cherwell Service Management) to collaborate with others and manage changes, incidents, problems, and service requests.
• Experience working with software vendors on application support, development, and training.
• Experience with Business Analysis Processes.
• Experience acting as or supporting Technical Project Management is a plus.
• Experience with manufacturing processes and vocabulary is a plus.
• Experience with workplace safety regulations and safe manufacturing practices is a plus.