EHR System Analyst

About the role

We are seeking an EHR System Analyst to join our team at Integrated Services for Behavioral Health (ISBH). ISBH is a community-minded, forward-thinking behavioral health organization serving Southeastern and Central Ohio. The EHR System Analyst supports the daily use, functionality, and optimization of the Electronic Health Record (EHR) system.

Responsibilities

• Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
• Serve as the point of contact for user questions and routine technical assistance
• Affords maintenance of EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
• Performs initial testing of minor changes, updates, or enhancements to the EHR system
• Supports documentation of processes, updates, and user guides
• Collaborates with HR and assists in delivering initial EHR training to new staff and providers
• Provides routine refresher training and user support for existing staff
• Affords assistance in creating basic training and communication materials for new features or updates
• Affords assistance in testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
• Provides day-of go-live support to staff during system updates or functionality changes
• Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users
• Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
• Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate
• Participates in relevant training and meetings to remain current on EHR system functionality
• Contributes to departmental projects as assigned by the Managing Director of IT
• Travel within the designated service area
• Performs other duties as assigned

Requirements

• Education/Licensure: A high school degree or GED equivalent is required. A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred.
• Experience: 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required. 1 year of prior experience with the CareLogic or NextGen EHR is preferred.

Qualifications

• The ability to maintain confidentiality and comply with HIPAA regulations is required.
• Excellent communication skills, both oral and written is required.
• Excellent organizational skills are required.
• A valid driver's license is required.
• An appropriate level of auto insurance coverage is required.
• The ability to manage deadlines within a fast-paced, high-volume environment is required.
• The ability to operate in an Internet-based, automated office environment is required.
• The ability to maintain a high-speed internet connection is required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer is required.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.