EHR Support Analyst - Hybrid (New York City)

Responsibilities

• Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications
• Troubleshoot and resolve application and equipment issues, ensuring ownership of each issue through full resolution
• Escalate to the OCHIN Help Desk or submit JIRA tickets when needed, including providing necessary technical or workflow details
• Communicate resolutions back to users and ensure issues are fully understood and closed
• Maintain and update select Epic configuration such as preference lists, SmartPhrases, provider records, letter templates, and related master files
• Manage assigned error queues and In Basket pools
• Partner with clinicians and follow established EMR/PM processes to support: Requests for new diagnoses and procedure codes, Requests for additional charting tools, Enhancements to existing or new clinical workflows
• Work with clinic leadership and end users to identify operational and clinical workflow improvements that enhance efficiency, care quality, and user experience
• Collaborate with OCHIN and internal stakeholders through governance committees to adopt and optimize new Epic features and upgrades
• Participate in testing of new functionality and system updates prior to deployment
• Serve as an Epic subject-matter expert in clinic meetings and act as a liaison between the CBWCHC and OCHIN

Requirements

• Minimum of 5 years of Epic experience, preferably in a healthcare setting focused on underserved communities
• Strong understanding of healthcare operations and change management
• Experience with Federally Qualified Health Centers (FQHCs) is a plus
• Able to multitask with excellent written and oral communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team
• Must be available to work on-site 3 to 4 days a week

Qualifications

• Bachelor’s degree in IT, Health Informatics, Healthcare, or related field (or equivalent experience)

Skills

• EPIC application analyst certification or proficiency is a plus

Pay

Salary: $70,000.00 - 80,000.00 per year

Schedule

This is a hybrid remote/in-person position that requires on-site presence at multiple Health Center locations in Manhattan and Queens, 3 to 4 days a week.