EHR Enterprise Business Analyst 3

Overview

Strong problem-solving skills and attention to detail. Customer-focused mindset with a commitment to providing high-quality support. Excellent communication skills, both written and verbal. Strong interpersonal skills and the ability to work collaboratively in a team environment. Adaptability and a proactive approach to problem-solving.

Responsibilities

• Support EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Support software applications and cloud platforms (e.g., AWS, Azure).
• Manage and track issues using ticketing systems such as JIRA and Ivanti.
• Apply IT security best practices and protocols.
• Explain technical issues to non-technical stakeholders effectively.
• Provide on-call or off-hours support for hospital IT operations as needed.
• Install, configure, and manage networks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (Required).
• Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting (Required, 3 Years).
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications (Required, 3 Years).
• Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management (Required, 3 Years).
• Advanced knowledge of Windows operating systems (Required, 5 Years).

Preferred Qualifications

• Proficiency in HL7 and IT security best practices (Highly desired, 3 Years).
• Experience with networking, including installation, configuration, and management of networks.