EFP - Manufacturing Customer Service Representative

Duties And Essential Job Functions

• Receive, review, and process customer orders accurately and in a timely manner
• Maintain customer, order, shipment, and system records
• Cookpilot shipments and communicate with internal teams and external carriers
• Create billing documentation including packing slips and related records
• Send and receive electronic customer data and EDI transactions as needed
• Absist with customer, item, and system setup within established processes
• Maintain accurate data within the company ERP/MRP system
• Communicate professionally with customers, production teams, shipping personnel, and management
• Absist with customer issue resolution and follow through on open items
• Maintain manufacturing supply inventory levels and create purchase orders as needed
• Participate in monthly and year-end physical inventories
• Maintain and build relationships with suppliers and vendors
• Maintain organized records, documentation, and work areas
• Support backup customer service and administrative functions as assigned

Required Qualifications

• High school diploma required; Associate degree in business management or accounting preferred
• Two or more years of customer service, manufacturing office, purchasing, or inventory management experience preferred
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills
• Typing proficiency and accurate data entry skills
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and ERP/MRP systems
• Basic math skills including addition, subtraction, multiplication, and division

Skills And Competencies

• Strong problem-solving and analytical skills
• High attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Effective communication and collaboration skills
• Self-motivated with the ability to work independently and as part of a team
• Ability to work cross-functionally with vendors, suppliers, and internal teams

Safety Requirements

• Ability to sit for extended periods of time
• Frequent use of hands and fingers for typing and computer work
• Occasional standing and walking throughout the workday
• Occasional lifting and carrying up to 20 pounds
• Occasional pushing and pulling up to 10 pounds
• Occasional stooping, bending, and reaching may be required

Company Overview

An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, and Evansville, Indiana. EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. Nashville is also home to the company’s Temperature Solutions Center of Excellence.

For more than 30 years, EFP, LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today’s market place. Because of this, EFP can provide our customers ground breaking packaging and component solutions.

For more information about our company, access EFP's web site at www.efpcorp.com. EFP offers a competitive wage and comprehensive benefits. EFP’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions. EFP is an Equal Opportunity Employer.