eFiling Team Lead

About the role

The Litigation Support Team at Steno is seeking a dynamic and experienced eFiling Team Lead to manage and develop a high-performing team. The ideal candidate will oversee daily workload distribution, quality control, and process improvement.

Responsibilities

• Manage daily workload distribution, prioritize VIP and rush assignments, and provide ongoing coaching.
• Conduct audits across case files, data entry, eFiling submissions, and court services work to ensure accuracy, consistency, and adherence to operational standards.
• Serve as the primary liaison between the Court Team and internal stakeholders, resolving complex client issues and filing escalations with professionalism and accountability.
• Monitor KPIs, team productivity, and SLA compliance, identifying trends and bottlenecks, and translating insights into actionable improvements.
• Create and maintain SOPs, jurisdictional references, and training materials while continuously improving workflows to support growth and efficiency.
• Lead onboarding for new Court Team members and law firms, contributing to hiring decisions, and ensuring a strong foundation for long-term success.

Requirements

• Currently a Senior eFiling Specialist at Steno or have 3+ years of supervisory experience in legal filing or attorney services.
• Deep knowledge of California Superior Court rules across multiple counties.
• Experience leading teams and driving accountability.
• Fluency with multi-portal eFiling systems, including LegalConnect, Green Filing, and InfoTrack.
• Supporting audits or quality control in legal operations.
• Comfortable with tools like Zendesk and Slack.
• Consistently lead with accountability, strong communication, and a focus on developing others in fast-paced environments.

Qualifications

• Experience working PST hours, covering the day shift or the evening.

Skills

• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.
• Proficiency with legal eFiling systems and tools.

Benefits

• Premium Medical, Dental, & Vision Coverage.
• Stock options included.
• Remote-first with flexible PTO, home office setup stipend, and a monthly internet/phone offset.
• Opportunities for career growth and development.

Pay

$72,000–$88,000 annually, reflecting your impact on Steno's litigation support operations and client outcomes.

Schedule

PST hours, covering the day shift or the evening.