EEDM Senior System Administrator

Responsibilities

• Manage all aspects of EEDM infrastructure to include monitoring, account creation, and domain experience.
• Manage core Mobility Services business to include, but is not limited to, the infrastructure, hardware, software, and services required to support and sustain how the workforce utilizes mobile devices, corporate data, and applications to perform business tasks and to fulfill its mission.
• Provide mobile device management (MDM) capability for mobile device and user level controls.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide integration support for other applications/systems into the EEDM environment.
• Provide escalation and communication support to agency management and internal customers.
• Provide incident and problem identification, diagnosis, dispatch, and resolution support.
• Manage IT system infrastructure and any processes related to these systems.

Requirements

• Create/Manage Active Directory user accounts in the domain.
• Modify existing Active Directory user accounts in the domain by updating user information, adding/removing the account to/from security groups, and moving accounts between Organizational Units (OUs).
• Disable or delete inactive and out-processed user accounts.
• Manage Enterprise E-mail user accounts, as well as Organizational Mailboxes, Distribution Lists, and other non-persona entities (NPEs).
• Review new account requests from site technical staff to ensure required forms are filled out correctly and contain all required signatures.
• Escalate tickets to appropriate internal teams, or vendor as required.
• Create or update application, process/procedure, and system documentation as needed.
• Maintain applications managed by EEDM, including reviewing application best practices, how-tos, known issues, whitepapers, and version upgrade release notes from software vendors; plan for, and execute, software and OS upgrades while minimizing downtime.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associates degree or higher in related field or equivalent experience.
• 6 years of experience providing System Administration or similar support.
• 3 years of experience with PowerShell, managing Active Directory objects in a hybrid on-prem and AzureAD/M365 environment, creating scripts on-demand and for automation of tasks.
• 2 years of experience administrating cloud environments, such as AWS or Microsoft Azure, such as managing accounts, email and virtual machines.
• Terraform, or similar automation tool experience, a plus.
• 2 years of experience developing, managing, and supporting features in the M365 E5 suite, including Azure apps and app registrations, SSO/SAML configuration and troubleshooting, conditional-access policies, MFA, Privileged Identity Management (PIM)/just-in-time access.
• At least one of the following new version of Microsoft Associate certifications. Certification must be achieved no later than 60 days after hire:Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Enterprise Administrator Associate

Preferred Skills

• 10 years of experience in IT support or related field.
• Familiar with Privileged Access Management (PAM) device or software, such as CyberArk.
• Experience using system monitoring tools, such as SCOM, Splunk, TrueSight, etc.
• Understanding of IT Security Standards, including the NIST Cybersecurity Framework.
• Exposure to PKI infrastructure and smartcard/certificate-based access.
• Experience using ITSM ticketing systems, such as ServiceNow.
• Experience with report creation and use of Axonius.
• Basic experience with SCCM.
• Basic experience with VBScript.
• Demonstrated ability to lead a project from concept to completion, taking a lead role in implementation across multiple simultaneous projects.