Educator | Pleasant Prairie Outlet

About the role

The Educator role is the foundation of our success as an organization. Educators are experts in creating world‑class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top‑quality product education, and speaking authentically about our community and culture.

Responsibilities

• Guest (Customer) Experience: Interact with guests to ensure a great experience, assess needs to provide customized purchase and return solutions, deliver technical product education, conduct accurate and timely transactions, execute omnichannel programs (buy online/pickup in store, phone sales, ship from store), move dynamically on the floor, receive guest feedback and partner with store leadership to “make it right.”
• Working With Others: Contribute to a respectful and inclusive team environment, establish supportive relationships with team members, collaborate to ensure optimal guest experience and support store operations.
• Operations: Perform product presentation tasks (restocking, relocating items), use in‑store technology to support operations, perform cleaning tasks to maintain a luxury environment, adhere to people safety policies, and follow all applicable policies, procedures, and laws.

Skills and Core Values

• Inclusion & Diversity – creates/supports an inclusive environment that values and celebrates differences.
• Integrity/Honesty – behaves in an honest, fair, and ethical manner.
• Guest Experience – enjoys working with, understanding, and helping guests.
• Personal Responsibility – accepts accountability for actions and is dependable.
• Self‑Awareness – aware of how words or actions may be perceived or affect others.
• Collaboration and Teamwork – works productively with others, seeks diverse perspectives.
• Enthusiasm – is enthusiastic about work and looks for ways to make work fun and engaging.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Proof of Right to Work and any local legislative requirements (EMEA only).
• Ability to travel to the assigned store with own transportation.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.
• Willing to move through the store for most of a shift to help guests and accomplish work.
• Willing to lift boxes weighing up to 30 lb (13.6 kg).
• Willing to work both as part of a team and independently.
• Education: High school diploma, GED, or equivalent (nice to have, not required).

Pay

Base Pay Range: $19.00 – $21.86 per hour, subject to minimum wage in the location.

Target Bonus: $2.00 per hour.

Total Target Base Pay Range: $21.00 – $23.86 per hour.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.