Educator | HOUSTON CITY CENTRE

About the role

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores.

Responsibilities

Educators are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. Key responsibilities include:

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

In addition to guest experience responsibilities, Educators will also:

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks, use in-store technology, and maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Requirements

To be eligible for this role, you must:

• Be legally authorized to work in the country in which the store is located.
• Be 18 years of age or older.
• Have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).

You must also be willing to:

• Work a flexible schedule including evenings, weekends, and holidays.
• Work in an environment with bright lights and loud music.
• Move through a store for most of a shift to help guests and accomplish work.
• Move boxes weighing up to 30 lbs (13.6 kg).
• Work as part of a team and also complete some work independently.

Skills

We are looking for individuals who embody our core values, including:

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging.

Benefits

Our total rewards offerings include:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Pay

The base pay range for this role is $19.00 - $21.86/hour, subject to minimum wage in the location. The target bonus is $2.00/hour, making the total target base pay range $21.00 - $23.86/hour.