Educator | Broadway Plaza

About Us

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success stems from innovative product design, a focus on stores, a commitment to our people, and the connections we build in every community. We are dedicated to creating positive change and fostering an equitable, inclusive, and growth-focused environment.

About the Role

The Educator role is the foundation of our success as an organization. Educators are experts in delivering world-class customer service and guest experiences in our retail stores. They engage and connect with guests, provide high-quality product education, and authentically share our community and culture.

Responsibilities

• Guest (Customer) Experience
  • Interact with guests to ensure a great experience in a manner that values their time.
  • Assess guests’ needs to provide customized, effective purchase and return solutions.
  • Provide technical product education by articulating the value and benefits of products.
  • Facilitate a seamless end-to-end guest experience, including accurate and timely transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store).
  • Move dynamically on the sales floor to continuously engage with guests and address store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and resolve issues.
• Working With Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure an optimal guest experience and support store operations.
• Operations
  • Perform product presentation tasks (e.g., restocking, relocating items) according to company standards.
  • Use in-store technology to support operations and enhance guest experiences.
  • Perform cleaning tasks to maintain the store’s luxury environment.
  • Understand and adhere to safety policies and procedures to maintain a safe work environment.
  • Follow all applicable policies, procedures, and laws or regulations.

Requirements

• Eligibility
  • Legally authorized to work in the country where the store is located.
  • 18 years of age or older.
  • Proof of the Right to Work and evidence of local legislative requirements (EMEA only).
  • Ability to travel to the assigned store using personal transportation.
• Availability
  • Willing to work a flexible schedule, including evenings, weekends, and holidays.
• Other Requirements
  • Willing to work in an environment with bright lights and loud music.
  • Willing to move throughout the store for most of a shift to assist guests and accomplish tasks.
  • Willing to move boxes weighing up to 30 lbs (13.6 kg).
  • Willing to work as part of a team and independently.

Qualifications

• Key Skills & Core Values
  • Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Enjoys working with, understanding, and helping guests.
  • Personal Responsibility: Accepts accountability for actions and is dependable.
  • Self-Awareness: Is aware of how words or actions may be perceived or affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals and seeks diverse perspectives.
  • Enthusiasm: Is enthusiastic about work and looks for ways to make it engaging.
• Assets (Nice to Have)
  • High school diploma, GED, or equivalent.

Pay

Base Pay Range: $20.50 - $23.59/hour, subject to minimum wage in the location.

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $22.50 - $25.59/hour.

Compensation is grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Competitive bonus program (subject to eligibility requirements).
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: Incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these programs at any time without advance notice.