Educational Services Specialist

About the Role

Laerdal Medical is seeking an Educational Services Specialist to join our US Services team. In this role, you will deliver high-quality educational services and product information to both internal and external customers. By applying your expertise in educational methodology, clinical experience, and simulation-based training, you will support clients in effectively utilizing Laerdal’s solutions to enhance their medical training programs. Your work will play a key role in developing and improving clients’ capabilities to deliver high-quality medical training—ultimately contributing to Laerdal’s mission of helping save lives.

Responsibilities

• Training Delivery & Customer Support
  • Deliver standard educational content for internal and external training needs, primarily onsite at customer locations, with occasional virtual or alternative delivery methods.
  • Provide educational support and address customer inquiries at SUNs, Mini-SUNs, and approved trade shows.
• Client Needs Assessment & Educational Solutions
  • Analyze client learning objectives and training needs to recommend appropriate educational solutions.
  • Apply knowledge of Laerdal’s Education Services portfolio, including its economic, clinical, and educational benefits, to align solutions with customer needs.
  • Recommend and implement products, services, and programs to enhance clients’ training capabilities.
• Curriculum & Training Resource Support
  • Support clients in developing training resources, including curricular needs, courseware (such as Laerdal Scenario Cloud Content), training plans, lesson plans, and customized training materials.
• Sales & Business Support
  • Assist in promoting and supporting the sales of Laerdal’s products, services, and programs by identifying customer needs and recommending appropriate solutions.
• Compliance & System Management
  • Adhere to company policies and procedures while maintaining proficiency in organizational systems such as Salesforce.

Requirements

• Reside in Dallas, TX.
• Bachelor’s degree (or equivalent) in a medical or educational field (e.g., NREMT, RN, teaching, or instructional design).
• 3–5 years of experience in clinical practice, teaching, or simulation-based training.
• Experience with Laerdal’s high-fidelity simulators preferred.
• Strong communication and customer relationship management skills.
• Ability to analyze client needs, adapt to various environments, and implement training solutions.
• Proficiency with technology, including Windows, Teams, iOS, and troubleshooting IT or mechanical issues.
• Ability to deliver basic SimCapture training and maintain relevant certifications.
• Willingness to travel up to 100%, including at least four weekend training days per month.
• Valid driver’s license required.
• Ability to lift and carry up to 100lbs with or without mechanical assistance.

Benefits

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Pay

Salary Range: $85,000 - $95,000, with an additional $15,000 MBO at 100% to plan.