Educational Advisor & Success Coach

About the role

The Educational Advisor and Success Coach is responsible for providing holistic, proactive educational advisement and support services to a caseload of students (100% online, on-campus and hybrid) relative to their educational and career planning needs; monitors student academic success, provides tools aimed at retaining students, and provides accurate information to students while successfully utilizing various software tools for advisement and retention.

Responsibilities

• Provides extensive and proactive academic advising relative to educational goals with a caseload of students utilizing both individual and group formats via in-person and virtual delivery systems.
• Advises students about content and structure of postsecondary programs including graduation and/or transfer requirements for a particular program of study and assists with course selection.
• Stays abreast of changing institutional information including but not limited to: required coursework, admissions requirements, new programs, course changes, deadlines, costs, updates and transfer resources.
• Affirms student educational needs and develops an educational plan to support progress and goal completion using degree audit software.
• Interprets multiple measures such as test results, high school or prior college coursework, determines student readiness for college level coursework, explains developmental course sequencing and outlines appropriate coursework.
• Documents student meetings including face-to-face (in-person and virtual), phone calls, emails and texts in accordance with College policy and adheres to FERPA privacy and confidentiality policies.
• Promotes student development, learning, advocacy, and success; and serves as a point person for connecting to campus or community resources.
• Provides holistic student support services to help students address challenges inside and outside of school, such as developing successful study habits, communicating and working with faculty, attaining work experience, and referrals to internal and external resources.
• Inspires, motivates and challenges students.
• Works collaboratively with faculty to retain students; coaches students on academic behavior modification and documents outcomes using designated early alert software.
• Provides retention interventions (e.g. communications of support, welcome calls, and referrals for tutoring, etc.).
• Tests, makes recommendations for improvement and successfully utilizes software including, but not limited to: electronic degree audit, educational planning, student information system, scheduling and communication tools.
• Manages myAdvising course utilizing learning management software system for advisees.
• Provides appropriate follow-up with students as necessary.
• Establishes and maintains effective teamwork relationships with Educational Advisors and co-workers in the Advisement Services Department.
• Acts as liaison for academic and student services departments, attends in-services and effectively communicates pertinent information to all advisors.
• Assists with special projects and events that promote student success, retention, advisor quality and training.
• Assists in development of reports and required documents.
• Serves as a Campus Security Authority.
• Performs other job-related duties as assigned.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• A minimum of two years computer experience which includes using Microsoft Office required.
• A minimum of six months experience working with diverse populations required.
• Flexible availability which includes evenings and/or Saturday hours is required.
• Previous experience working with advising delivery systems preferred.
• Previous experience in handling confidential information provided by the student and/or college based on Family Educational Rights and Privacy Act (FERPA) preferred.
• Ability to compose letters and communications using standard written English preferred.
• Experience in promoting student development/customer service in an educational and/or service environment preferred.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office and other relevant software.
• Knowledge of FERPA and confidentiality practices.
• Ability to interpret and analyze data from degree audits and other sources.

Benefits

In this section, you will find an overview of our comprehensive and generous benefit programs. Be sure to check out the Compensation section as well.

• Medical Prescription Drug Plan
• Mail Order Pharmacy
• Dental
• Vision
• Basic Life Insurance
• Tuition Waiver
• Employee Assistance Program
• Long-Term Disability
• Flexible Spending Account (FSA)/Dependent Care Account (DCA)
• Paid Holidays
• Sick Leave
• Vacation
• Personal Days
• Retirement Pension Plans
• State University Retirement System of Illinois (SURS)
• Optional 403b Tax-Deferred Investment Program

Compensation

Core Benefits:

• Medical
• Prescription Drug Plan
• Mail Order Pharmacy
• Dental
• Vision
• Basic Life Insurance
• Tuition Waiver
• Employee Assistance Program
• Long-Term Disability
• Flexible Spending Account (FSA)/Dependent Care Account (DCA)
• Paid Holidays
• Sick Leave
• Vacation
• Personal Days
• Retirement Pension Plans
• State University Retirement System of Illinois (SURS)
• Optional 403b Tax-Deferred Investment Program

Required Questions

• Do you have a Bachelor's degree?
• Do you have at least two years of computer experience including using Microsoft Office?
• Are you available to work evenings and/or Saturdays as needed?