Education Guidance Specialist

About the role

Dermalogica is a leading skincare brand within the Unilever Prestige family. Our mission is to empower future skin therapists through education and innovation.

Responsibilities

• Proactively connect with prospective and existing students, and Dermalogica accounts within your assigned territory, to promote classes, Undergraduate Student Days, product launches, on-tours, and special events.
• Guide students through the enrollment process by understanding their goals and recommending education that supports their professional growth.
• Process registrations, payments, and student records with accuracy and attention to detail.
• Follow up with registered students to confirm attendance and ensure they have everything needed for a successful learning experience.
• Re-engage students who have canceled or missed classes by helping them find future education opportunities.
• Build lasting relationships that encourage continued participation in Dermalogica's educational programs.
• Maintain accurate student records and ensure compliance with all enrollment procedures and database standards.
• Provide outstanding customer service through every interaction via phone and email.
• Respond promptly to registration inquiries and recommend education opportunities that align with each student's needs and career aspirations.
• Create personalized experiences using active listening, thoughtful questioning, and consultative communication.
• Represent the Dermalogica brand with professionalism, warmth, and enthusiasm.
• Identify trends, document customer feedback, and communicate opportunities for continuous improvement to leadership.

Qualifications

• A high school diploma or equivalent.
• At least one year of experience in a customer service, sales, or call center environment.
• Experience within the professional skincare, beauty, wellness, salon, or education industry is preferred.

Key Skills and Abilities

• Excellent communication and relationship-building skills.
• A customer-first mindset with outstanding active listening abilities.
• Strong organizational skills and exceptional attention to detail.
• The confidence and motivation to make proactive outbound calls.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• A positive attitude, collaborative spirit, and commitment to continuous learning.
• Flexibility to adapt to changing business needs.

Pay

The expected base hourly pay rate is $19-$20/hr. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget.

Schedule

This role is eligible for participation in our company bonus plan, rewarding personal performance and company results. It is offered on a hybrid work schedule (3 days in office).