Education Benefits Manager for Military Services

Position Information

Hiring Department: Military Student Support Center
Reports To: Director
Job Location: On-site; El Paso, TX
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends
FLSA status: Exempt
Earliest Start Date: As soon as possible.

Statement of Duties and Responsibilities

• Manages all full-time MSSC Benefit (Admission) Counselor I & II positions, training and hires.
• Manages the department daily operations of student in-take and customer service, Coordinates efforts between VPSA/VPBA processing departments including Financial Aid, Admissions, Scholarships, Records & Registration, and Student Business Services. Ensures residency, military transcript, coding, and invoicing processes are streamlined through necessary department channels. Improves efficiencies in processing procedures in support of how students request certification and the paperwork that is required. Provides advising counseling for military-affiliated students and serves as a Liaison to the Advising Center staff and College Advisors.
• Processes all incoming Hazlewood applications/certifications, verifies eligibility, ensures necessary documents are submitted, calculates tuition and fees, and performs data entry as necessary via Perceptive Content, Banner, and Hazlewood database.
• Maintains knowledge of policies and regulations governing the administration of the state Hazlewood exemption.
• Processes incoming VA certifications, ensures necessary documents are submitted, and performs data entry as necessary for all education benefits via Perceptive Content and Banner.
• Maintains knowledge of various VA benefits and services available and regulations governing their administration.
• Reports grade changes, final grades, suspension/probation status, and graduation to the Department of Veterans Affairs for all VA benefit users.
• Processes incoming VA debt letters in collaboration with Student Business Services.
• Provides assistance to veterans/active duty/dependents in securing VA, Hazlewood, and Tuition Assistance benefits due and monitors programs to ensure veterans are receiving all benefits entitled to.
• Answers questions in person, over the telephone, and email regarding program policies, practices, and operations. Provides all military-affiliated students with benefit counseling, coordination of services, and policy advocacy.
• Prepares or assists military-affiliated students in preparation of appropriate benefits claim forms and other documentation.
• Assists in resolving problems encountered by military-affiliated students by searching out information as necessary.
• Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
• Tracks, reports, reviews, and evaluates statistical data for accuracy and trends and makes needed corrections to report parameters.
• Creates and monitors courses/classes and processes grades on federal military benefits Tuition Assistance portals as needed.
• Assists with external state/federal audits, including preparation of files for auditors’ visits.
• Organizes, conducts, and participates in receptions, college fairs, education benefits briefs, workshops, and other special programs.
• Counsels new students, transfer students, and parents during orientation sessions.
• Aids in the development of promotional materials.
• Serves as liaison to University departments or administrative areas as well as representing the Fort Bliss office when needed.

Qualifications

• Education: Bachelor’s Degree
• Experience: Two years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.