Education Account Representative

About the Team

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television—including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

Responsibilities

• Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers.
• Achieve individual revenue or seat targets.
• Gather customer feedback to enhance new product development.
• Monitor usage data and adoption trends to identify at-risk customers.
• Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products.
• Organize workshops and webinars to improve proficiency of subscription offerings.
• Serve as trusted advisor and Dow Jones conduit for education clients.
• Work with marketing to ensure clients are activating and engaged.
• Attend (where appropriate) industry trade shows and events.
• Provide reporting and leverage Salesforce for pipeline management.

Requirements

• Strong interpersonal and communication skills to serve as a trusted advisor.
• Skill in creating engaging training materials and tutorials.
• Ability to organize and lead webinars and workshops for product adoption.
• Comfortable presenting to educators and stakeholders in virtual and in-person settings.
• Strong written and verbal communication for documentation and training materials.
• 2-4 years in Customer Success, Account Management, or similar client-facing roles, preferably in the education or SaaS industry.
• Experience with Salesforce or similar CRM platforms.
• Background working with educators, academic institutions, or digital learning platforms is highly preferred.
• Experience organizing or speaking at webinars, workshops, or industry events is a plus.

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Pay

Base Pay Range: $70,000.00 - $90,000.00. We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.