EDP Programmer II (Senior Classroom Support Technician)

Responsibilities

• Detect and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
• Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
• Manage classroom computers, user accounts, and group policies within Active Directory.
• Implement and troubleshoot classroom technology solutions.
• Research and evaluate emerging technologies for instructional environments.
• Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
• Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
• Maintain high customer satisfaction through clear communication and effective problem-solving.
• Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
• Stay current with classroom technology standards, operating systems, software applications, and security practices.
• Document technical procedures, resolutions, and contribute to knowledge base articles.
• Aid in training faculty and staff on classroom technology features and best practices.

Qualifications

• Two (2) years of relevant experience.
• An Associate degree or above can substitute for one (1) year of relevant experience.
• Valid driver’s license and ability to pass CJIS background check.
• Hardware/software troubleshooting and repair.
• Installation and maintenance of operating systems and applications.
• Network client configuration and troubleshooting.
• Strong customer service and communication skills.
• Proficiency in diagnosing and resolving technical issues in classroom environments.
• Experience supporting users in person and remotely.
• Knowledge of macOS and Windows operating systems, networking basics, and security practices.
• Ability to work independently and collaboratively in a fast-paced environment.