EDI Operations Associate

Location: Full time (40 hours/week) Monday-Friday 8am-5pm onsite in Columbia, SC.

Responsibilities

• Provides telephone support and information via the info call tracking system, managing one or more customer service logs
• Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes
• Maintains expedient and accurate service levels in filling requests for EDI products and services
• Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification
• Oversees written and electronic requests relating to EDI
• Prepares material for monthly audits and provides support in the audit process
• Processes requests/responses received from other areas
• Assists team members with work functions

Requirements

• Associate's degree in a job-related field OR 2 years of job-related work experience
• Good organizational, judgment, customer service, and both verbal and written communication skills
• Good spelling, punctuation, and grammar skills
• Basic math and computer skills
• Basic understanding of data analysis concepts
• Ability to handle confidential or sensitive information with discretion
• Proficiency in Microsoft Office

Preferred Qualifications

• 1 year of exposure to EDI concepts
• Good analytical skills

Benefits

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave – the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Incentive Plan
• Merit Plan
• Continuing education funds for additional certifications and certification renewal