ED Registration Clerk (Nights)

Schedule

Full-Time Night Shift (7 p.m. – 7 a.m.) with rotating weekends.

Responsibilities

• Arranges for the efficient and orderly admission of inpatients and individuals who have hospital‑based outpatient testing or procedures.
• Ensures patient information is collected and that patients are aware of hospital policies and procedures.
• Distributes appropriate information to ancillary departments.
• Registers patients for hospital services from a physician’s office and pre‑admits these patients as needed.
• Handles admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Interviews patients or their representatives, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, the complaint process, patient rights, and HIPAA; distributes hospital‑specific literature.
• Collects co‑payments or other required payments, records them, and forwards to Business Office personnel.
• Maintains knowledge of hospital policies and available services.
• Demonstrates flexibility, organization, and the ability to function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Interacts professionally with patients/families, providing explanations and verbal reassurance as necessary.
• Maintains good working relationships within the department and with other departments.
• Ensures documentation meets current standards and policies.
• Answers the telephone politely and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

Basic Skills

• Basic computer knowledge.
• Ability to type accurately with speed.
• Able to use office machines efficiently.
• Excellent customer service skills.

Education and Experience

High School graduate or equivalent. Preference for at least 6 months experience in a medical office or hospital setting.

Language Skills

Able to communicate effectively in English, both verbally and in writing. Additional language a plus.

Physical Requirements

• Must be able to lift 40 lbs.
• Must be able to stoop, bend, or sit for long periods of time.