ED Patient Care Technician
SUMMARY
Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve. Employees are expected to embrace our mission of "Delivering health with care" and role model our values of Compassion, Accountability, Respect, and Excellence.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for the delivery of safe patient care
Assigned to any area within the emergency department
Collaborates with the registered nurse to set priorities and organize work
Communicates all pertinent observations to the responsible registered nurse
Administers direct physical care and assists with other activities of daily living (ADLs)
Performs selected procedures and treatments according to standards and protocols
Affixes cardiac monitoring devices according to procedure. Assists with cardiac monitoring, runs 12 lead electrocardiogram (EKG). Reports findings to registered nurse
Maintains patient and family confidentiality according to established hospital standards
Serves as an active patient/family advocate
Supports and reinforces teaching done by the registered nurse
Performs other duties within scope of care as assigned
Responsible for emergency and safety conduct
Identifies cardiopulmonary arrest and initiates CPR
Demonstrates adherence to universal precautions, safety programs, and other infection control measures
Reviews fire, disaster, and infection control in manual
Demonstrates ability to perform responsibilities in emergency/code situations
Reports unsafe situations to the registered nurse or to the clinical manager
Lifts correctly to avoid harm to self. Utilizes assistive devices when available
Maintains an environment conducive to patient comfort and safety
Exercises proper care in the use of equipment and reports need to repair to appropriate person
Adheres to fall precaution protocol
Adheres to constant observation protocols as assigned
Responsible for completion of clerical skills needed for efficient patient flow
Organizes, prioritizes workload based on patient, unit/clinic needs. Files reports in charts accurately and maintains medical record
Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff
Utilizes hospital computer systems accurately to execute orders, retrieve data, and generate reports. Reports computer and equipment malfunctions to the help desk
Accurately uses all existing computer systems and/or any new systems necessary to carry out job duties
Faxes completed authorization for use of protected health information form to other health care providers, receives faxed information, and files in the patient's records. Faxes forms as needed
Manages multiple tasks and changes rapidly one task to another when necessary
Takes responsibility for educational updates by attending education sessions and accessing the Net learning website
Maintains competencies measured by annual mandatory competency check and mandatory/safety education
Utilizes computer skills to meet department needs
Reports unsafe situations to the registered nurse or to the clinical manager
Adheres to established RIH/Unit standards, policies, and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control, and credentialing, HIPAA, and confidentiality guidelines)
Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes
Performs all aspects of the Secretary role accurately, including but not restricted to, patient types of codes, discharge dispositions codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports
Understands and is able to perform appropriate IS downtime procedures
Effectively prepares rooms and patients for physicians and nurses. Provides precise technical skills in performing the following tasks: EKGs, pulse oximetry, phlebotomy, minor non-sterile dressings, finger sticks, etc.
Provides assistance to physicians and nurses on the following procedures: set up for suture placement/removal, large or complicated dressing changes, line placement, endoscopic procedures, bone marrow, lumbar puncture, biopsies, NG tube insertions, etc.
Affords assistance to patients during invasive procedures such as lumbar puncture and bone marrow
Completes vital signs per hospital policy or as ordered by physician/RN request
Documents patient’s reported pain using appropriate pain scale
Refers to registered nurse or physician all patients with medical issues and handles/refers non-medical needs
Works effectively during downtimes to keep work flowing
Collections, labels, and documents patient belongings and secures belongings appropriately
Utilizes sound judgment to recognize level of urgency and responds appropriately
Handles potentially critical situations with speed and sensitivity
Performs other duties as assigned
EDUCATION
High school graduate or equivalent preferred
Entry level credentialing of secretarial and nursing assistant skills
Current Rhode Island registrations as a certified Nursing Assistant or Graduate of a Medical assistant training program (9 months or longer; curriculum must include sterile conscience sepsis)
Certified in basic cardiac life support (BLS)
Demonstrated knowledge and skills necessary to provide care to patients throughout the Brown University Health, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process
EXPERIENCE
Effective interpersonal communication skills
Able to multi-task in order to perform a variety of complex duties
Basic computer skills required
Basic knowledge of medical terminology preferred
Read, write legibly, and speak English
Basic knowledge of the hospital’s patient care delivery orientation program
WORKING ENVIRONMENT AND PHYSICAL CONDITIONS
Exposed to patient care environment with frequent standing, walking, and sitting
INDEPENDENT ACTION
Performs independently within department policies and practices. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required
PAY RANGE
$23.20-$23.66
LOCATION
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
WORK TYPE
7pm-730am every other weekend/Holiday
WORK SHIFT
Night
DRIVING REQUIRED
No
UNION
International Brotherhood Teamsters