ED Access Representative

Responsibilities

• Coordinates functions associated with visits to the Emergency Department.
• Maintain accuracy, efficiency, and patient/customer friendly manner for all functions.
• Facilitate work flow in the department by supporting clinical staff.
• Greet patients to initiate positive experience, request patient identification, collect and verify patient demographic and financial information.
• Initiate the ED medical/financial record and identify forms needed for specific ED visit.
• Assemble ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately.
• Perform duties and achieve proficiency in providing excellent customer service, accuracy of data, and efficiency of work.
• Coordinate daily efforts to edit and correct registration and billing errors during full registration process.
• Identify ways to reduce follow-up, repetitive or corrective work.
• Utilize eRecord programs to facilitate work flow.
• Manage patient tracking system, ensuring correct location of patients within ED.
• Act as information resource for all departmental staff in regards to registration and workflow activities.
• Attend education programs for the department at the direction of supervisor and teach other staff.
• Ensure an accurate and complete full registration of the patient is completed prior to discharge of the patient, including insurance verification for new and self-pay patients.
• Follow up on hold bill report to facilitate reimbursement for Emergency Department services.
• Collect co-pays.
• Triage patient calls, assess the urgency of a situation and determine the appropriate action.
• Serve as point person for handling complaints.
• Answer incoming phone calls in communications center, routing calls as appropriate.
• Cookpied transportation for discharged or transferred patients as needed.
• Provide support for departmental activities, including monitoring inventory of supplies and supply ordering.
• Perform other patient focused tasks, such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up, managing and stocking forms and supplies, and managing requests from clinical staff.
• Other duties as assigned.

Requirements

High School diploma and 1 year related work experience in an administrative office or customer service field required

Or equivalent combination of education and experience

Qualifications

Demonstrated ability to word process documents and enter data into a database preferred

Demonstrated skills related to achievement of customer satisfaction preferred

Medical terminology experience preferred