ED Access Associate/UKHC

Department: Emergency Services
Location: Lexington, KY
Position Type: Full-Time Staff
Grade Level: 06
Pay Range: $16.58–$24.82/hour

About the Role

The Emergency Department Access Associate provides essential clerical and communication support to ensure efficient patient flow and coordination within the Emergency Department. This role plays a key part in maintaining accurate documentation and facilitating timely communication between patients, nursing staff, providers, and outside facilities.

Responsibilities

• Maintain and organize patient charts and records accurately.
• Answer call lights and promptly notify nursing staff of patient needs.
• Contact outside hospitals and facilities to obtain medical records and relay critical information.
• Communicate effectively with the Charge Nurse and Team Leader to support timely notifications to medical teams.
• Assist in clerical functions to support patient care and departmental operations.

Requirements

• High school diploma or equivalent.
• Two years of related experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Prior healthcare or clerical experience preferred.

Skills / Knowledge / Abilities

• Basic administrative skills such as receptionist abilities (including phone, keyboarding, filing, and fax machine skills).
• Knowledge of medical terminology.
• Interpersonal skills.

Physical Requirements

• Regularly sitting at a computer workstation for extended periods and performing tasks with repetitive motions (such as typing).
• Intermittently standing or walking with objects weighing up to 10 pounds.
• Occasionally standing or walking with objects weighing up to 25 pounds, and lifting, pushing, and/or pulling objects weighing up to 50 pounds.
• Exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials.
• Exposure to loud noises, blood-borne or airborne pathogens, and combative/violent people.

Schedule

• Shifts start at 7:00 AM or 7:00 PM.
• Three 12.5-hour shifts per week; shifts may include days, evenings, nights, and/or swing.
• Required to work some weekends and holidays.