Economic Stability Specialist (Field Specialist)

About the role

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health.

Responsibilities

• Determine initial and ongoing eligibility for Economic Stability programs by gathering, analyzing, and verifying client information in accordance with complex federal and state regulations.
• Manage a reduced caseload, ensuring accurate documentation, timely case actions, and clear communication with applicants regarding program rules and benefits.
• Identify customer needs and connect individuals to appropriate programs or community resources while providing respectful, culturally sensitive service.
• Interpret and apply policies, laws, and procedures to ensure compliance and support fair, consistent eligibility determinations.
• Serve as a lead analyst by training, mentoring, and providing technical guidance to lower-level staff, including reviewing cases for accuracy and timeliness.
• Aid supervisors in evaluating workflows, redistributing caseloads, and improving operational efficiency to maintain consistent service delivery.
• Support program quality through staff training, policy interpretation, monitoring case development, and assisting with audits, reports, and appeals documentation.

Requirements

• Five years of economic stability social services experience; OR
• Six years of full-time work experience in any field plus two years of economic stability social services experience; OR
• A bachelor's degree plus two years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus one year of economic stability social services experience.

Qualifications

• Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Benefits

• Competitive salary range.
• Various insurance coverage options.
• Paid parental leave.
• Accumulated and saved sick and annual leave.
• Retirement benefits through various systems.

Pay

The salary range listed for this position reflects the minimum and maximum allowable pay range and is not the anticipated starting salary. New hires will typically be appointed at the Special Entrance Rate (SER) listed below, based on qualifications and experience. Higher salaries may only be considered for applicants with prior State of Louisiana classified service, in accordance with Civil Service pay rules.

Schedule

This position may be filled as a Probationary appointment, Promotional appointment, or Job appointment (temporary appointment that may last up to 48 months).

Contact Information

Samantha Johnson
Samantha.Johnson2@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477

How to Apply

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Additional Information

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.