Economic Services Caseworker I/II (FCM)

About the role

Joining Gaston County Government means being part of a community dedicated to improving the lives of its citizens. The Gaston Social Services team protects, cares for, and empowers children and adults who are temporarily or permanently unable to care for themselves by administering federal, state, and county programs focused on improving well-being. The Division of Social Services strives to be professionally responsive to citizens’ needs through daily caring outreach and to serve as an advocate for those in need, while assisting welfare recipients in attaining self-sufficiency.

Responsibilities

• Complete initial policy and procedure training in an eligibility program through classroom learning, online/remote learning, and peer shadowing
• Submit work for second-party review and attain proficiency in the applicable program area
• Interview applicants for social service assistance, record information on required forms, and make computations to determine appropriate financial assistance
• Investigate and verify documents related to a client’s application; consult with supervisory personnel on complex cases or actions
• Conduct follow-up evaluations on clients according to a defined time and case management schedule
• Advise applicants of approval or denial of benefits or services and provide explanation of right of appeal and client responsibilities for continued benefits or services
• Read and interpret written policies and procedures applicable to federal, state, and local laws related to public service assistance
• Be available to work mandatory emergency shelters and other duties as assigned

Minimum Qualifications

• High school graduate
• Three years of clerical work with public contact
• Obtain NC Fast Core Certification and Level 1 Core Trainings within 90 days of employment

Additional Information

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment. If the position requires working with children, the County will require the applicant to be subject to a fingerprint-based state and national criminal record check conducted by the SBI.