Economic Mobility Division Specialist (Part-Time)

Hiring range: $20.00 - $26.00/hr. This is a nonexempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity.

About the role

The Economic Mobility Specialist serves as the first point of contact for residents seeking workforce development and economic mobility services through Mecklenburg County’s Economic Mobility Division. This position conducts an initial intake and front-end screening to identify the resident's reason for seeking services and routes individuals to the appropriate Economic Mobility Division Staff or workforce partner for comprehensive assessment and service delivery.

The Economic Mobility Specialist provides information regarding Economic Mobility Division programs, utilizes established intake protocols to route residents to the appropriate Economic Mobility Division program or partner, and connects residents to community resources that support employment, education, financial stability, and long-term economic mobility. The Specialist works collaboratively with internal staff, employers, educational institutions, workforce agencies, and community partners to ensure residents receive coordinated services that promote successful employment outcomes.

This is a part-time position with a flexible work schedule. The position is located at the Ella B. Scarborough: 430 Stitt Road, Charlotte, NC 28213.

Responsibilities

• Serve as the primary point of contact for residents seeking workforce development and economic mobility services.
• Conduct an initial intake conversation to identify the resident's service needs and reason for seeking workforce or economic mobility services.
• Route residents to the appropriate Economic Mobility Division Program Specialist or Social Worker using established intake protocols and referral guidelines.
• Coordinate warm handoffs to the appropriate Economic Mobility Division Program Specialist or Social Worker.
• Facilitate referrals to external community partners in accordance with established referral procedures and program guidance.
• Educate residents on available workforce development programs, career pathways, training opportunities, and community resources.
• Develop and maintain working knowledge of workforce development programs, community resources, employer initiatives, and supportive service networks.
• Maintain accurate intake documentation, customer interactions, and referral records within division databases and customer management systems.
• Participate in outreach activities, hiring events, resource fairs, and community engagement initiatives.
• Provide exceptional customer service while maintaining professionalism, confidentiality, and cultural responsiveness.

Requirements

• Minimum of four years of administrative experience.
• High School Diploma or equivalent.
• May require a valid North Carolina or South Carolina Driver’s License.
• May require an Annual Motor Vehicle Record (MVR) check.

Preferred Qualifications

• Experience working in workforce development, human services, social services, case management, or community resource navigation.
• Experience conducting participant intake and referrals.
• Knowledge of workforce development programs and community resources throughout Mecklenburg County.
• Experience using Customer Relationship Management (CRM) systems to document participant interactions, referrals, and service delivery.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
• Experience entering and maintaining accurate participant records while ensuring confidentiality.
• Bilingual proficiency is preferred but not required.

Skills

• Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records.
• Principles and processes for providing customer and employee services.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer service, coordination, and organization.
• Judgement and decision making, time management.
• Data entry and intermediate use in various computer applications.
• Proficient in Microsoft Office Suite.

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
• Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.

Work Environment

Works in an office setting with moderate noise.

Pay

$20.00 - $26.00/hr.

Schedule

Part-time with a flexible work schedule.