eCommerce Sales Specialist

About the role

Who We Are: Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture and power equipment industries. We continue to strategically partner ourselves with quality products, and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983, our goal has always been to understand our customer's business and develop a complete product and support solution that delivers exactly what you need.

Basic Function: The eCommerce Sales Specialist is responsible for supporting the online presence of GNE products across various eCommerce and marketplace platforms and providing effective and satisfying customer experience by delivering high-quality customer service. In addition, this individual must be detail-oriented and motivated to manage and improve ongoing content delivery and product enhancements.

Summary: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Responsibilities

• Collaborates with key internal personnel as well as internet and marketplace partners to post products on their sites.
• Performs ongoing item maintenance and content enhancement on a multitude of ecommerce sites.
• Regularly enhances listings with improved images.
• Maintains EDI and/or customer portals of major national ecommerce sites.
• Reviews, processes, and accurately completes order entry tasks into web-based ERP.
• Collects and maintains product data information and reports on active listings.
• Assists in researching the eCommerce sales market, including new customers, products or related.
• Provides exceptional service to customers and partners, assisting with product and order inquiries, and returns.
• Monitors and tracks customer feedback and service data.
• Assists with analyzing sales performance metrics.
• Provides input and insight into competitor products, pricing, etc.
• Keeps supervisor informed of important developments, potential problems, and all related information necessary for effective management.
• Performs related work as apparent or assigned.
• Attends training as directed by GNE.

Requirements

• Required: High school diploma or equivalent.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, Company personnel and others.
• Knowledge of and experience with distribution & ecommerce sales.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficient typing skills; must be able to