Ecommerce Sales & Customer Experience Representative

all jobsretailersplatformsagenciesremotelocationsrolescompanies > remote only jobs/johnson health tech north america Ecommerce Sales & Customer Experience Representative company Johnson Health Tech North America location Torrance, CA, United States posted 5 Sept Job TypeFull-time**Description****POSITION OVERVIEW**Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.**Responsibilities***Sales & Operations Duties*Drive ecommerce sales via chat, phone, and general follow up on leadsProvide exceptional customer service during the shopping and fulfillment processDemonstrate excellent communication skills both internally and externally to our customersDeliver industry-leading customer experience deserving of positive reviews via business and product reviewsWork hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customerWilling to participate in other sales offerings, ie: virtual video conference sales calls with customers directly*Additional Duties*Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function.Other projects as needed.**Requirements***Education:*High School degree or equivalent requiredAdvanced degree or certification preferred**Experience Requirements**Minimum of 2 years work experience navigating e-commerce sales environmentsPrevious experience working in retail salesPrior work experience with logistics involving retail fulfillment processesExperience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.**Benefits & Perks**Medical, dental, and vision insuranceCompany-paid life insurance and AD&D coverage401(k) retirement savings planPaid time off (PTO)FSA and HSA optionsEmployee product discounts, wellness resources, and employee assistance programs*Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.*Salary Description$25-$30 per hour, based on experience apply on career site → opens the brand's careers page in a new tab. More ecommerce jobs from Johnson Health Tech North America Ecommerce Data & Analytics Engineer, Fully, Valais, CHDigital Performance Marketing Manager, Cottage Grove, WI, USPerformance Marketing Strategist, Cottage Grove, WI, USMarketing Specialist | eCommerce & Performance Marketing, Dandenong, Victoria, AUMarketing Specialist – eCommerce & Performance Marketing, Dandenong, Victoria, AU view all johnson health tech north america jobs → see more ecommerce jobs in united states →