ECOMMERCE LISTER F/T

Description

Hourly Pay Range: $17.72 - $23.74
This position typically pays: $17.72/Hour
Why Work for Goodwill Southern New England?! Referral bonuses
Retirement plan contributions
Tuition and gym reimbursement
Emergency assistance funds
Paid time off
And more depending on position!

Duties

• Processes incoming product: Receive and sort items from Agency locations; evaluate product, identify collectibles, quickly research, and determine if product is appropriate to sell online
  Correctly mark items to ensure proper credit to Goodwill store of origin
  Label and barcode items fit for Ecommerce sales
  Help the Ecommerce Department maintain acceptable average price & sell-through goals
• Listings goods online: Clean, weigh, and inspect items for damage
  Photograph and list product online with attention to detail, clear pictures, and concise descriptions to maximize the value of donations
  Properly and safely store listed product in Ecommerce warehouse
• Customer service; internal & external: Provide timely, polite customer service to Ecommerce customers
  Respond to Agency emails and phone calls; provide feedback, answer questions, advise
• Shipping: Produce pick-lists for orders, scan goods, identify and pull selected product for shipping
  Identify the best packing materials required as well as the ideal boxes for the product
  Pack and label all product to ensure safety while in transit using criteria in place determine the level of shipping, insurance, and tracking identifiers for items
• Departmental: Maintain a clean and organized work area, ensuring that aisles remain clear and all donated items are stored in a safe manner
  Report any potential hazards or accidents
  Notify Ecommerce Manager when supplies are needed
  Safeguard company property, following established policies and procedures for loss control; report any known or suspected occurrences of theft or unauthorized possession of Agency property to appropriate Agency personnel
  Adhere to all Agency policies and procedures related to Ecommerce and retail sales; ensure that required documentation is completed in an accurate and timely manner

Special Requirements

Ecommerce department may operate seven days per week which may require weekend and/or evening hours.

Essential Duties and Responsibilities

• Processing incoming product: Receive and sort items from Agency locations; evaluate product, identify collectibles, quickly research, and determine if product is appropriate to sell online
  Correctly mark items to ensure proper credit to Goodwill store of origin
  Label and barcode items fit for Ecommerce sales
  Help the Ecommerce Department maintain acceptable average price & sell-through goals
• Listings goods online: Clean, weigh, and inspect items for damage
  Photograph and list product online with attention to detail, clear pictures, and concise descriptions to maximize the value of donations
  Properly and safely store listed product in Ecommerce warehouse
• Customer service; internal & external: Provide timely, polite customer service to Ecommerce customers
  Respond to Agency emails and phone calls; provide feedback, answer questions, advise
• Shipping: Produce pick-lists for orders, scan goods, identify and pull selected product for shipping
  Identify the best packing materials required as well as the ideal boxes for the product
  Pack and label all product to ensure safety while in transit using criteria in place determine the level of shipping, insurance, and tracking identifiers for items
• Departmental: Maintain a clean and organized work area, ensuring that aisles remain clear and all donated items are stored in a safe manner
  Report any potential hazards or accidents
  Notify Ecommerce Manager when supplies are needed
  Safeguard company property, following established policies and procedures for loss control; report any known or suspected occurrences of theft or unauthorized possession of Agency property to appropriate Agency personnel
  Adhere to all Agency policies and procedures related to Ecommerce and retail sales; ensure that required documentation is completed in an accurate and timely manner

Qualifications

• Education and/or Experience: High school diploma or general education degree (GED)
  Students under the age of 18 years still enrolled in High School may be hired to fill part-time positions
  Knowledge of Ecommerce processes preferred (experience listing items on eBay or similar sites)
  Familiarity with digital photography preferred
• Reasoning Abilities: Apply common sense to carry out instructions furnished in written, oral, or diagram form
  Deal with standardized situations with only occasional or no variables
• Physical Demands: Regularly stand for long periods of time and use hands to grasp, manipulate, handle or feel
  Frequently walk, reach with hands and arms, and talk or hear
  Occasionally stoop, kneel, crouch, or crawl
  Lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
  Push crates (on wheels) that may weigh up to 600 pounds
  Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds