eCommerce Experimentation Manager

About the role

Microsoft empowers every person and organization on the planet to achieve more. The Consumer eCommerce team builds emotional connections that delight customers globally across Gaming, Windows, Microsoft 365, and Surface. Within Online Customer Experience, the Experimentation & Personalization team drives customer experience improvements through experimentation, personalization, research, and insights.

Responsibilities

• Partner across product, marketing, design, analytics, data science, and business teams to develop and execute experimentation plans that improve customer experiences.
• Analyze quantitative and qualitative data to generate insights and recommend optimization opportunities.
• Contribute to the adoption of experimentation tooling and processes by leveraging AI to accelerate insight generation and scale customer-centric decision-making.