eCommerce Associate (full-time)

About the role

The position is full-time with an hourly rate of $16.00. Located at 2319 E War Memorial Dr, Peoria, IL 61614.

Responsibilities

• Pick and fulfill customer orders and ensure accuracy by cross-referencing products with hand-held scanners.
• Inspect each product's condition and confirm with the description provided.
• Confirm appropriate packaging for customer orders.
• Print address labels and ready packages for shipment.
• Generate and answer all customer communications via Shopgoodwill.com tickets, emails, phone calls, or in-person.
• Schedule pick-up appointments.
• Pre-pick and organize customer orders.
• Use a digital camera to take specific product photos to meet customer requests.
• Works with each department within the facility to resolve issues as they arise.

Requirements

• Degree and Credential Requirements: NONE!
• Industry Expertise: Fast-paced/production-oriented environment with a focus on process, safety, and quality.
• Teamwork: Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical: Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Attention to Detail: Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Informed Decision-Making: Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Mathematical Aptitude: Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s. Is able to perform these operations using units of American money and weight measurement, volume, and distance.
• Technical Knowledge: Solid knowledge of G Suite, MS Office, and internet navigation.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Continuous Learning: Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills.
• Safety Awareness: Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.
• Strong Work Ethic: Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.

Preferred Competencies

• Customer Focus: Ability to see, comprehend, and relate with customers; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement.
• Regularly lift and/or move up to 50 pounds.
• Manage prolonged periods of sitting and working on a computer or handheld scanner.
• Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting.
• Visual Acuity: Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
• Minimum of 18 years of age.

Benefits

• Continuing education and leadership development as well as tuition reimbursement.
• Comprehensive health plan, dental and vision insurance.
• Paid time off (PTO) and paid holidays.
• Company provided life insurance.
• Nationally recognized preventive health and wellness program.
• Section 125 pretax health spending account, dependent care spending account and premiums.
• Retail employee discount (Goodwill retail and additional external services).
• Mental health services with up to 15 free counseling sessions for you and any family members.
• Free nurse health coaching services on site.