eCommerce Associate (full-time)

About the role

The eCommerce Associate assists the management team in achieving operational goals for ShopGoodwill.com, a platform operated by Goodwill. This position involves various roles such as Picker/Shelver, Packer and Shipping Clerk, eBook Scanner, eBook Picker/Shelver, eBook Shipper, or Customer Service Associate.

Responsibilities

• Maintain clean and orderly work areas
• Meet and surpass hourly production quotas
• Cross-train in other areas to build skill base and value within the department
• Pick and fulfill customer orders accurately
• Inspect and confirm product conditions
• Confirm appropriate packaging for customer orders
• Print address labels and prepare packages for shipment
• Generate and answer customer communications
• Schedule pick-up appointments
• Pre-pick and organize customer orders
• Take specific product photos for customer requests
• Resolve issues as they arise with each department within the facility

Requirements

• Degree and Credential Requirements: NONE!
• Industry Expertise: Fast-paced/production-oriented environment with focus on process, safety, and quality
• Teamwork: Works well with others and contributes to team outputs
• Ethical: Adheres to procedures and protocols, maintains confidentiality, and follows Goodwill’s values
• Attention to Detail: Attends to details and pursues quality in tasks, including safety awareness
• Informed Decision-Making: Identifies and comprehends issues, draws conclusions, chooses solutions, and considers consequences
• Mathematical Aptitude: Adds, subtracts, multiplies, and divides with units of American money and weight measurement, volume, and distance
• Technical Knowledge: Solid knowledge of G Suite, MS Office, and internet navigation
• Communication Skills: Articulates thoughts and expresses ideas effectively, delivers information in person, in writing, and in a digital world
• Continuous Learning: Takes initiative in personal knowledge, skills, and abilities
• Safety Awareness: Recognizes risks, applies measures to control and manage risks, and ensures safety protocols are followed
• Strong Work Ethic: Demonstrates professionalism, drives success, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and works with minimal supervision
• Customer Focus: Ability to see, comprehend, and relate with customers, builds and maintains customer satisfaction, provides excellent service to internal and external customers

Preferred Competencies

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions
• Regularly lift and/or move up to 50 pounds
• Manage prolonged periods of sitting and working on a computer or handheld scanner
• Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting
• Visual Acuity: Close, distance, peripheral, color vision abilities, depth perception, and ability to adjust focus
• Minimum of 18 years of age

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan, dental and vision insurance
• Paid time off (PTO) and paid holidays
• Company provided life insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account and premiums
• Retail employee discount (Goodwill retail and additional external services)
• Employee discount (Goodwill retail and additional external services)
• Mental health services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site

Pay

$16.00 per hour

Schedule

Full-time