ECM Supervisor

About the role

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and its divisions—Serene Health, Community Support, and American TrueCare—our mission is to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We empower our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks while overseeing daily workflow.

Supervisory Responsibilities

• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.

Responsibilities

• Conduct audits of each LCM to ensure quality assurance is met according to contract standards.
• Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
• Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
• Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.
• Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.
• Attend health plan training, webinars, internal meetings, and continuing education.
• Assist with onboarding new hires in coordination with Human Resources.
• Manage meeting preparation and other administrative support.
• Manage communication, with context, between the offices and other districts and health system partnerships.
• Aide in the completion of reports requested by the Site Manager.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.
• Prior experience in health care, case management, or Q&A preferred.
• A valid Driver's License, reliable daily vehicle, and active CA auto insurance are required.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.
• Ability to problem-solve and maintain confidential information.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.
• Must be able to lift up to 10 pounds at times.

Pay

Pay range: $29 USD - $32.50 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.