Eastern Region - Inbound Retention Specialist - Sales - US Remote

Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States (Eastern or Central Time Zones).

About the role

Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will support, consult, and retain our advertisers post-sale.

Responsibilities

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Log into an inbound phone queue for the majority of your day, consulting and educating current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs; asking probing questions and handling objections will be critical to your success
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technically proficient with computers and information systems
• Strong communication skills (verbal and written)
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Love for local businesses and understanding of their importance in local economies
• Excellent time management and organizational skills with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• Ability to strike a balance between consulting and supporting as needed
• Willingness to receive and implement feedback
• Ability to embrace a fast-paced and always-changing environment
• Access to an individual hardline high-speed internet connection in your workspace (this job cannot be performed using satellite internet or a mobile hotspot)

Benefits

• Medical, vision, and dental coverage (effective your first day)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement

Pay

The base salary is $50,000 plus performance-based incentives.