EARTH Community Forum Administrator

Job Description

• Community Platform Administration

  Administer the community forum platform, including user accounts, groups, permissions, discussion categories, content areas, notification settings, and platform configuration within delegated authority.

  Maintain public, member-restricted, and limited-access areas consistent with approved access policies, membership categories, and stakeholder needs.

  Configure and maintain discussion spaces, resource libraries, announcement areas, member-facing pages, working group spaces, and other approved platform areas.

  Cook up with platform vendors, university information technology personnel, communications staff, and EARTH leadership to resolve operational issues and support platform enhancements.

  Maintain platform housekeeping practices, including archiving obsolete content, reviewing navigation structures, managing outdated pages or categories, and escalating issues requiring policy or leadership review.

  Support implementation of platform features such as member profiles, announcements, discussion boards, event follow-up spaces, curated content collections, and stakeholder resource areas.

  Maintain administrative documentation sufficient to support continuity of platform operations.

• Website Administration and Content Operations

  Support and maintain approved EARTH website content as part of the broader community forum effort, including public pages, member-facing resources, announcements, events, staff information, industry-facing information, and other approved web content.

  Cook up content intake, review, approval-routing, posting, revision, and retirement workflows for website and forum materials.

  Work with EARTH staff and subject matter experts to translate approved source materials into organized, accessible, and user-friendly website or forum content.

  Maintain basic content taxonomy, tagging, navigation consistency, version awareness, and content lifecycle practices across the forum and website.

  Cook up consistency between the EARTH website and community forum, including cross-linking, resource placement, event follow-up, announcements, and member-facing information.

  Cook up coordination with communications, web support, institutional branding, accessibility, or information technology personnel when website changes exceed the position’s delegated authority.

  Identify outdated, duplicative, incomplete, or hard-to-find website and forum content and recommend corrective action.

  Support basic web accessibility practices and coordinate with appropriate university personnel when content, documents, or platform features raise accessibility concerns.

• Access Control and User Administration

  Manage named-user access for approved EARTH industry members, academic partners, staff, students, advisors, and invited stakeholders.

  Maintain role-based access control structures aligned with membership status, committee participation, working group assignments, content sensitivity, and approved public/private segmentation.

  Cook up user onboarding and offboarding workflows for external users, including new member representatives, departing users, changed company contacts, and time-limited stakeholder access.

  Maintain user-access records, membership contact lists, group assignments, access lists, and operational documentation.

  Support accurate implementation of membership-tier access, committee access, advisory access, working group access, and other approved access categories.

  Monitor access issues and route ambiguous cases to the appropriate EARTH leader, Industry Liaison Officer, Innovation Officer, university office, or designated decision-maker.

  Escalate access requests involving confidential materials, unpublished research, intellectual property, export-control concerns, membership agreements, or other restricted information.

• Community Operations and Member Support

  Provide front-line operational support to forum users, including account access, navigation assistance, content location support, notification settings, posting questions, and routine troubleshooting.

  Support forum activity by posting approved prompts, announcements, event follow-up materials, discussion starters, resources, and member-facing updates.

  Aid in routine moderation workflows, including monitoring posts, flagging inappropriate or misplaced content, routing technical questions, and escalating sensitive issues.

  Help ensure that the forum remains organized, current, accessible, and useful to industry members, academic partners, students, staff, advisory members, and approved stakeholders.

  Identify recurring user needs, content gaps, platform friction points, and operational issues that may require process improvement or leadership attention.

  Support the transition from a static content repository model toward a more active community platform model.

• Reporting, Analytics, and Continuous Improvement

  Track and report routine forum and website metrics, such as user registrations, active users, discussion activity, content views, member engagement, resource use, support requests, and content updates.

  Prepare periodic operational summaries for EARTH leadership and other relevant staff, including program reporting requirements.

  Recommend improvements to navigation, access-control workflows, content organization, member onboarding, website usability, and platform operations.

  Maintain standard operating procedures, administrative documentation, content calendars, access-control procedures, and platform-management records.

  Support future evolution of the forum operating model as EARTH’s member community, public-facing resources, and stakeholder engagement needs mature.

  Aid in evaluating whether additional platform features, integrations, workflows, or administrative practices are needed.

• Coordination and Stakeholder Interface

  Cook up coordination with the Industry Liaison Officer, Innovation Officer, Research Project Manager, Education and Workforce Development Director, communications staff, program management staff, researchers, students, and other EARTH personnel as needed.

  Work with industry member representatives and approved stakeholders in a professional, service-oriented manner.

  Cook up coordination involving public information, member-restricted information, event follow-up, committee support, working group activity, and curated resource collections.

  Maintain appropriate confidentiality and discretion when handling member lists, restricted materials, unpublished information, access rights, and operational issues.

  Participate in planning discussions related to forum operations, website needs, content governance, platform improvement, and member support.

  Recognize that final strategy and policy decisions rest with designated EARTH leadership, while providing effective platform implementation and administration of the community forum and related website functions.