Early Morning Team 3am

About the role

Store associate position at the Michaels store in Columbia, SC focused on delivering friendly customer service, assisting customers with product location and solutions, ensuring a fast and friendly checkout experience, processing truck unloads and merchandise duties, maintaining store recovery standards, and supporting omni‑channel operations such as BOPIS and SFS.

Responsibilities

• Deliver friendly customer service and help customers shop and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store.
• Maintain store recovery standards to deliver brand promises.
• Help customers locate products and provide solutions.
• Execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including merchandise return/go‑back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross trained in Custom Framing selling and production (preferred).
• Perform other duties as assigned.

Requirements

• Must be at least sixteen (16) years of age.
• Must satisfy federal, state, and local legal requirements for employment.
• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Skills

• Custom Framing selling and production (cross‑training preferred)

Benefits

• 401(k) plan with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance