Early Morning Stock Associate - Maui

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Retail Associate ensures our customers have a positive shopping experience. The Associate greets all customers courteously and professionally, treats fellow associates with respect, and maintains a clean, safe, and well-merchandised store. The role involves a variety of functions across all store areas as business needs require.

Responsibilities

• Prioritize safety by practicing safe behaviors, maintaining awareness on the sales floor, and reporting unsafe conditions immediately.
• Treat all customers and associates with respect, courtesy, and professionalism; assist customers with merchandise and answer questions knowledgeably.
• Greet customers with eye contact, a smile, and a friendly "hello"; say "thank you" with every register transaction.
• Provide prompt and efficient responses to customer service calls and handle issues courteously, escalating to leadership when needed.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store with efficient merchandising.
• Expedite newly received merchandise to the sales floor, merchandising items per company guidelines and maintaining brand familiarity.
• Understand and follow the Loss Prevention Awareness program, shortage policies, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately, following all policies and procedures.
• Maximize productivity by executing store best practices and minimizing steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Requirements

• Effectively communicate with customers, associates, and leadership in a friendly, respectful, and cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to use store equipment, including PDTs, registers, PCs, janitorial equipment, rolling racks, and ladders.
• For associates working stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Pay

The base pay range for this role is $17.75 to $18.25 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.