Early Morning Stock Associate

About the role

The Early Morning Stock Associate plays a crucial role in ensuring a positive shopping experience for customers. This position requires a high level of attention to safety and customer service, as well as the ability to perform various tasks across different areas of the store.

Responsibilities

• Understands and practices safety as the top priority.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting any unsafe conditions.
• Treats all customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers in any way necessary, including register training, merchandise assistance, and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Responds promptly and efficiently to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Executes daily assigned sizing and recovery tasks to keep the store neat, clean, and well-maintained.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining department-specific familiarity.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position guidelines.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifying and processing each piece of merchandise, and notifying leadership for approval.
• Handles cash, check, charge card, and refund transactions accurately, following all policies and procedures.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.