Early Morning Stock Associate

About the role

The Early Morning Stock Associate plays a crucial role in ensuring a positive shopping experience for customers. This position requires understanding safety protocols, treating customers and colleagues with respect, assisting with merchandise and answering customer inquiries, and performing various cleaning tasks.

Responsibilities

• Understands and practices safety in all actions.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates respectfully and professionally, recognizing colleagues through company recognition programs.
• Assists customers with merchandise, answers questions politely, and greets them with a smile and "thank you."
• Responds promptly to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents the company brand and maintains confidentiality.
• Performs daily cleaning tasks, sizes and recovers merchandise, and follows loss prevention policies.
• Ensures the store is well-maintained and efficiently merchandised.
• Manages inventory and follows Mark-Out-of-Stock policies.
• Handles cash, checks, and credit card transactions accurately and follows policies.
• Executes Store best practices to maximize productivity.

Qualifications and Special Skills Required

• Effective communication with customers, colleagues, and leadership.
• Basic mathematical calculations relevant to retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Compensation and Benefits

The base pay range for this role is $17.13 - $17.63. Additional benefits include:

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, and Commuter Benefits.
• 401K (service requirements).
• Employee Stock Purchase Program, Ross Cares Fund, and College Discounts.
• Sick Pay (where legally required).
• Referral Bonuses.